The processing of personal data by this website implies knowledge and acceptance by the user of the conditions presented.

 

1.    Responsible for data collection and processing
Obliquequestion, Lda, from now on mentioned as Sophia Residences, is the entity responsible for collecting and processing user data, and there may be a need to share the same data with subcontracted entities only within the scope of the exercise of its activity.

 

2.    Personal Data Processing
Personal data is any information, regardless of its format, relating to an identified or identifiable natural person. 
Sophia Residences collects and processes the following personal data:
- Reservations: name, e-mail, telephone, address, payment method and reservation details
- Recruitment: name, email and resume
- Newsletter: name and e-mail.
Personal data may originate from the website, e-mail, telephone contact and/or face-to-face contact.
Failure to fill in mandatory personal data may lead to Sophia Residences not providing the service. Prior to this decision, the user will be contacted in order to indicate the data necessary for the provision of the service in question.
During the use of the site, Sophia Residences may collect information about the device, browser, operating system, among others. This collection will be directed towards understanding the user's journey and further improving the usability of the site.
The data collected is processed and stored by computer whenever possible, in compliance with personal data protection legislation.

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3.    Purpose of data processing
Sophia Residences will process data for use in the scopes described below:
- Provision of Services: Information, budgets, reservations, invoicing, stay information for staff and/or customer support.
- Commercial and marketing communications, only after acceptance by the user: Newsletters, marketing communications, collection of evaluations and/or loyalty programs.
- Recruitment: All communications inherent to the recruitment process.
- Compliance with legal obligations: Management of complaints and/or other legal obligations.
       
4.    Sharing data with third parties
The data collected by Sophia Residences may be shared with third parties, respecting their confidentiality, only in the areas described below:
- Entities from Sophia Residences group
- Judicial authorities in cases where there is an obligation to share
- Recruitment and selection companies
- Subcontractors who need access to information in the normal scope of Sophia Residences activity

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5.    Cookies
Cookies are fragments of information that can help identify the browser and user behavior when accessing this website and store this information. 
Sophia Residences may use cookies in order to customize and facilitate user navigation on the website. The user can define his preferences when visiting our website.

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6.    User rights
Respecting the Personal Data Protection Law, we guarantee that the user has the right to access, update, rectify, delete, port and erase their personal data. If the user disagrees with any established procedure, he may complain to the National Data Protection Commission.
The user has the right to object to the use of data for marketing purposes and/or sending informational communications. For this purpose, you must send a written request to the email sophiaresidences.info@gmail.com or by letter, to the address, Rua da Sofia, 23, 3000-390 Coimbra, Portugal.

 

7.    Data retention time
The data storage time varies according to the purpose of the same information. Whenever there is no legal obligation, the data will be stored for the period necessary for the purpose of its collection.

 

8.    Data Transfer
In case of transfer of data to third countries that do not belong to the European Union or the European Economic Area, Sophia Residences will comply with the law, namely with regard to the suitability of the destination country with regard to the protection of personal data and the requirements that apply to these transfers, personal data not being transferred to jurisdictions that do not offer guarantees of security and protection.
The use of social networks by Sophia Residences may involve the transmission of data to service providers of social networks, which may be based outside the European Union or the European Economic Area. Sophia Residences is not responsible for the data that the user makes available on social networks.

 

9.    Privacy Policy Changes
Sophia Residences reserves the right, at any time, to adjust or change the Privacy Policy, with the most up-to-date version always being on the website.